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ClimaCab Delivery Inspection

Upon receipt of the ClimaCab, it is imperitive to properly inspect the exterior and interior contents PRIOR TO signing the delivery paperwork. This page is designed to describe in detail how to properly inspect, what to do if damages are found, and then the subsequent steps that Acoustic Remedy will take following discovery of damages. We only contract professional freight companies to deliver the ClimaCab and we take their reputation for safe handling and delivery very seriously. With that being said, accidents and issues beyond our control can happen.

Our promise is that we will be here to assist and provide solutions. We will not let you shoulder the burden and will do everything possible to make it right.

The Inspection Process

The Basics

  • By contract, the driver must remain onsite for up to 15 minutes per crate to allow you time to inspect properly.

  • Do not allow them to pressure you into signing and take all the time you need to properly inspect. They cannot leave until you've signed the paperwork, so just remain patient and do a thorough job.

  • All levels of service below White Glove, which includes the uncrating of the ClimaCab by the delivery team, will require the recipient to remove the front, back, side, and top panels to perform a proper inspection

  • Have available and ready the following: a cordless drill (recommended) or screwdriver with a #2 phillips or square bit, a pair of scissors or other cutting device, a flashlight, and this webpage open to submit the inspection form.

  • Using the ClimaCab Inspection Form, please check appropriate boxes and enter applicable information in each section.

The Details

1.) Included with each ClimaCab shipment, positioned on the outside front panel are two indicators that will assist with determining if the shipment incurred rough handling or extreme tipping. A photo of these and an example of placement is shown below. If the Tip N Tell has any of the small blue beads in the triangle arrow portion, please photograph and move on. If the Shockwatch has a small red indicator in the window, photograph and proceed to the next steps.

2.) Using a cordless drill and a #2 Phillips or square bit, open the crate by removing the perimeter screws, starting with the panel labeled "Front" first

3.) Continue with the back panel. Finally remove the side and top panels. This will leave the ClimaCab sitting on the base of the crate.

4.) Once the panels are removed and set aside, remove all interior foam.

5.) Carefully remove the stretch wrap around the entire ClimaCab. If using a pair of scissors, pull the stretch wrap slightly away from the ClimaCab and ensure no part of the scissors is contacting the surfaces while cutting.

6,) To properly document the inspection, please use the inspection form below. When submitting, this inspection form will be emailed to us for a record of findings.

Examples of the ShockWatch and Tip N Tell

If Damages Are Found

Do not sign the paperwork. Do not let the driver leave.

  • Document damage by taking pictures.

  • Complete and submit the ClimaCab Inspection Form

  • Immediately call either Acoustic Remedy at 608-864-8460, Adam at 608-406-9860, or Ryan at 651-341-9955. If we do not answer the phone, we will call back ASAP. You can also text any of these phone numbers.

  • Depending on the extent of the damage, we will instruct you on the next steps.

  • For reference in the event we do not reply immediately, please refer to the following steps (depending on the damage discovered):

Scenarios

If the glass is cracked but not broken and hasn't fallen into the ClimaCab, we will likely instruct you to keep the cabinet and assist with finding a local glass repair shop. Inform the driver you will accept the shipment, but that you need to note the damage on the delivery paperwork. If the driver does not assist you with this, ask for the terminal phone number and request to speak with a manager.

If the glass is cracked and has fallen into the ClimaCab this will likely cause gouges/scratches to the interior wood and require repair at our shop. Inform the driver you are rejecting the shipment and note the rejection reason on the paperwork. Remove the glass panel if possible and re-assemble the crate. The driver will move the crate into the truck. The shipping company will follow protocol and return the damaged item to us free of charge so that we can repair/replace.  

If the wood is cracked this will require repair at our shop. Inform the driver you are rejecting the shipment and note the rejection reason on the paperwork. Re-assemble the crate and make the driver put back into their truck. The shipping company will follow protocol and return the damaged item to us free of charge so that we can repair/replace.  

If there are any damages that you're unsure about, contact us. Depending on the extent of the damage, we may inform you to reject or accept the shipment

The Claim, Repair, and Replace Process

In the event a claim must be filed, the ClimaCab Inspection Form, delivery paperwork noting damages, and detailed photographs are required. This evidence will assist greatly in filing necessary insurance claims.

In the event you have questions or need assistance, we are available Monday - Friday, 8 am - 8 pm CST.

Some items we may assist you with include (but are not limited to) the following:

  • Work with you to gather necessary evidence

  • File the necessary claim paperwork

  • File additional paperwork, if necessary, with the LTL carrier

  • Receive the damaged ClimaCab and immediately implement repairs (if necessary) or assist with finding local glass shops or carpenters to fix minor issues

  • Re-crate the fixed ClimaCab and ship back, or worst case scenario build another ClimaCab and retain the damaged goods

  • Communicate with you during the enitre process

  • Refund repair costs, if performed at your location

ClimaCab Inspection Form

Please fill out the form and click the submit button when finished.

Thank you!

Customer Testimonials

"Acoustic Remedy is the FIRST place I head to whenever I buy a new guitar. Their humidors do a fantastic job of keeping them healthy."

John G  - Mount Vernon, New York

"The Cabinet is beautiful! The finish is pristine! Smooth like butter we are beyond Happy with it. Thank you!

Mary Jane P.  - Ottawa, Canada

Great construction! Made well!
Highly recommend if you like to play and (or) if you’re a collector alike

Andrew M.  -  Tuscon, Arizona