How are the ClimaCases protected for shipping?
All ClimaCases ship in one box complete with custom made foam packaging which floats the humidor portion in the interior of the box. We then include 2" thick rigid insulation on the bottom, top, and sides to protect all exposed wood and glass surfaces from crushing, puncture, or impact damage.
On occasion, we will ship orders with multiple ClimaCases or with extremely rare wood types on a pallet. These shipments are somewhat rare; however, when it is required we will utilize our expansive freight network and find quality freight carriers to deliver the pallet.
Does Acoustic Remedy call the shipping company and solve problems?
Unfortunately, we have very little influence when packages are delayed. If the product is damaged or completely lost, we will be involved in every part of the claim process as well as getting a replacement item shipped as soon as possible, free of charge.
Can they be shipped internationally?
Yes, maybe, and no depending on several factors regarding import/export laws. For the most part, a majority of countries do not have overly strict rules and we can ship there. For example, we have no issues shipping to Canada, multiple countries in Europe, the Philippines, Australia, and Japan. Each country has its own nuances, so if you are located in a country other than those listed, please contact us and we can discuss options for your international shipment.
What carriers are used to ship the ClimaCases?
We ship all ClimaCases via FedEx in the continental lower 48 USA. For international shipments to Canada, we use utilize either USPS, DHL, or FedEx. For international shipments to Europe and beyond, we will utilize FedEx or DHL.
What is the cost to ship?
United States of America (Lower 48)
$150 flat rate for ClimaStands and ClimaCases
$250 for Jumbo ClimaStands and ClimaCases*
$250 - $300 for overpack boxes
Hawaii, Alaska, and Puerto Rico will incur additional shipping costs
Your order will show a $.01 shipping rate automatically added by our website order system and an additional invoice will be sent via email once we've brokered the shipment
All additional shipping costs must be fully paid prior to shipment
Inquiries regarding international shipping costs prior to ordering can be sent to email@example.com. Please be aware that any orders cancelled after additional costs have been researched will be refunded according to FAQ "What if I want to cancel my order?" found on this page.
All taxes, customs fees, and other additional costs for international orders are the responsibility of the customer. Acoustic Remedy Cases does not research this information, so please do not inquire.
*FedEx and other carriers very quick escalate their pricing for "oversized" items. Going up just two inches from our standard box size in each dimension results in approximately $100 in extra shipping charges.
What indicates the order is fulfilled?
Upon creating of the shipping label, our order system will generate an automatic email. This only indicates we have created the shipping label, which needs to be done approximately 1-4 days before the item ships. The reason is because there is no electricity at the Amish shop, so all labels are created at AR headquarters and brought to the shop. Sometimes the items ship the very next day and others it takes a few more days before it's ready. Keep an eye on the tracking and if it has been more than 4 days since the automated emailing stating your order is shipping, please contact us for more details.
What tracking is available?
Why are there no updates to tracking?
For all single instrument humidors, the most likely reason is that the order has not been picked up by FedEx yet. Please see previous question regarding order fulfillment and how we print labels ahead of the ship date.
For all multi-instrument humidors, the tracking system has less frequent updates than common carriers. It is likely that the freight is in between hubs and the system will update within 24-48 hours.