Great news, your cabinet is ready to ship! What to expect? How to prepare? Fret not, we have answers, recommendations, requirements, tips, and tricks to make the shipping process as smooth as possible. We go to great lengths to ensure we are doing everything possible for a safe arrival of your ClimaCab.

Connecting the Dots: Our International Reach

At the heart of our freight shipping operation is a vast network of freight providers who have strategically located hubs, distribution centers, and transportation routes spanning the entire country. We have international shipping options through reputable carriers, such as DHL, that can get the ClimaCabs from a small shop in Wisconsin to places as far away as Australia.

As the shipping date nears, we enter weights and dimensions into a freight brokerage website and those values establish a freight class. When pricing the movement of goods, the freight companies combine the origin/drop-off zip codes, the freight class, and the level of service requested.

Efficiency Through Technology

Modernizing our freight shipping network wouldn't be possible without cutting-edge technology. Our state-of-the-art tracking systems, real-time data analysis tools, and logistics software help us keep a close eye on every shipment, ensuring that we understand every aspect of the delivery. This level of transparency not only boosts our operational efficiency but also instills confidence in our customers.

The Heart of the Operation: Our Dedicated Team

While technology is a critical component, it's our dedicated team that knows a vast amount about shipping

Standard Shipping Option

For the Standard Shipping Option we utilize a freight broker, who has a network of several national carriers, and choose a viable option based on our experience. After countless ClimaCabs shipped nationwide, we've gained some valuable knowledge about the network and use ratings to select the carrier. Because of issues with performing Room of Choice and White Glove, we have reduced the level of service available to "Threshold". A threshold delivery is defined as the first dry area such as garage or covered porch with no entry into the house. This requires a delivery appointment by the freight carrier and a thorough inspection by the recipient, which can be performed using our online inspection form accessible via QR code on the outside of the crate.

Once the ClimaCab is safely stored,, you can coordinate friends/family or hire professional movers to assist with moving the cabinet into the house.

Concierge Shipping Option

The Concierge Shipping Option consists of using a dedicated carrier to ship the ClimaCab to either their nearest service center or directly to your house. From there, a professional moving company can be hired by you or we can assist for an additional fee. The moving companies will provide a white glove experience, which will include moving the cabinet into the room of choice and removal of the packaging debris.

Assembled vs. Disassembled

Typically the ClimaCab ships completely assembled in one crate; however, in certain situations, we may be required to split the ClimaCab into two parts - the upper section and the lower section. Two-part shipping may be due to lower section customization, which oftentimes increases the overall height of the ClimaCab, or is based on customer request. Most carriers have height restrictions, so disassembly may be required to meet those restrictions. Examples of customer requests include needing to reduce the weight of each section for ease of moving or based on the space the ClimaCab is being placed in, For example, tight hallways, steep or narrow stairways, and basements are common requests for disassembly.

Online Carrier Tracking

Once the shipment is booked, the tracking begins. As the ClimaCab(s) is/are picked up, the tracking updates. We provide the link to the online tracking, which allows for monitoring the shipment along the way. Most freight carriers do not update as frequently as common carriers, such as FedEx or UPS; however, it is common for updates approximately every 24 hours.

GPS Tracking

We utilize Trak-4 GPS trackers to monitor the whereabouts of the shipment from the moment it leaves our shop to your home.

Quoting

Once the level of service is determined and prior to the shipping date, Acoustic Remedy will provide a quote via email. When providing a quote, we may use a combination of abbreviations to streamline communication.  

• THRESH = Threshold
• SC = Service Center
• CUST = Customer Location
• NA = No Assembly
• A = Assembly

Planting a Better Tomorrow

Our freight provider is an active partner with One Tree Planted. Every shipment we book has 100% of the CO2 emissions offset by the planting of trees. This amounts to many trees per freight shipment and the effects really add up. Their initiative supports reforestation across the United States, promoting clean air, clean water, and the prosperity of biodiversity.

Consistent Effort Adds Up

Since 2021, our freight provider has planted over 42,000 trees and counting.  

Customer Opt-In

Upon checkout, you can add Plant A Tree to your cart. On a monthly basis, One Tree Planted will send a report of the trees planted based on your support. If your ever curious, we can provide more specific updates about what type and where the trees were planted.

Acoustic Remedy Match

Acoustic Remedy matches each tree planted by our customers and has also committed to planting an additional tree for each transaction on our website.

Pickup

All shipping companies operate slightly differently, but generally they pick up between 1 to 4 days of the ready-by date.

Network of Hubs/Terminals

The network of hubs and terminals is the heart of the entire system. As the ClimaCab moves along the route to various strategically placed terminals, it eventually reaches the terminal nearest to you where it is held for the next steps. Each time the ClimaCab is transferred from the truck to the terminal dock and onto the next truck, a scan of the barcode is performed and the tracking updates.  

Estimated Timeframes

Typically most items arrive almost anywhere in the lower 48 contentinental United States within 5-7 business days; however, more remote regions may take up to 10 to 14 business days. International shipments incur additional time. Delivery times vary greatly based on location, the freight carrier, weather, driver time restrictions, and more. Online tracking by the provider and GPS tracking is provided by Acoustic Remedy for every ClimaCab shipment.

Roles and Responsibilities

Once the ClimaCab reaches the final terminal, a representative will attempt to schedule the delivery from the terminal to your home. Typically they will determine a date and time that works for both their schedule and yours. The delivery times are usually presented in blocks of time - for example, Noon to 4 pm - and it is your responsibility to schedule this as soon as possible. If scheduling becomes difficult to align with both parties schedules, most terminals allow for a few days of free storage. We recommend becoming familiar with their policies and procedures regarding this topic.

Expedient receipt of the ClimaCab is recommend because there is more opportunity for issues to arise the longer fragile freight is in the system. Once the delivery has been scheduled, the ClimaCab will loaded into a box truck with the proper equipment to remove and place in your garage or covered porch area.

In order to properly inspect the ClimaCab, uncrating is necessary. We recommend you have a cordless drill with a #2 phillips drill bit available to remove the panels of the crate and perform the inspection of the exterior wood and glass surfaces. We provide a QR code on the front of the crate, which can be scanned to access instructions and the inspection form. For redundancy, this is also accessible by clicking the button below.