Acoustic Remedy Knowledge Center

What is included with each purchase? 

  • 6 month supply of Humidipaks
  • 2 Planet Waves breathable mesh pouches
  • 1 battery powered LED light positioned at the top to properly light your instrument
  • 2 durable stainless steel, spring loaded latches - one of which accepts a small padlock for added protection (padlock available through our Accessories page)
  • String Swing instrument cradle and rubber bumper pad to prevent the instrument from hitting the back of the case
  • Caliber IV Digital Hygrometer
  • Detailed instructions for Floor and Wall Models

How much assembly is required for Floor Models?

Floor Models: 

All Floor Models ship in two different boxes - one for the main body and one for the base of the ClimaStand.  Typical time necessary for assembly is 10 minutes and requires a #2 square bit. We use square head bit because it tends to avoiding stripping out the head of the screw if your drill slips.  

You simply line up the the base with light pencil marks on the body and inserting three screws along the top and five screws through the bottom.  All holes are pre-drilled and the insertion of the screws should be very easy.  

How do I hang the Wall Models?

Wall Models:

All Wall Models ship with three screws and three plastic toggles that can be inserted into the drywall for added strength.  Please keep in mind these are recommended instructions and it will require the assistance of at least one other person.  If you don't feel comfortable installing the case, please hire a handyman or carpenter.

If you want to preview the instructions or misplace the printed copy that is shipped with each case, simply click the link below.   

Please click here for assembly instructions

What is the typical turn around time from ordering to delivery?

We can generally get all ClimaStands out of our workshop within 5-10 business days for the wood types we keep in stock, which varies from time to time.  All other wood types incur additional wait time, which varies depending on availability of lumber. Please keep in mind that this is an estimate and we will contact you if additional time will be required to ship your case.  

We are constantly varying our inventory, so again we will be in touch after your order if it will take longer than the typical turn around time.

How much is shipping?

  • United States of America:
    • $89.99 flat rate per case in the lower 48 of the USA.  Acoustic Remedy Cases subsidizes the remaining shipping cost above this rate
    • Hawaii and Alaska will incur additional shipping costs
  • International:
    • Your order will show a $.01 shipping rate automatically added by our website order system and an additional invoice will be sent via email once we've brokered the shipment
    • All additional shipping costs must be fully paid prior to shipment
    • Inquiries regarding international shipping costs prior to ordering can be sent to acousticremedycases@gmail.com.  Please be aware that any orders cancelled after additional costs have been researched will be refunded according to FAQ "What if I want to cancel my order?" found on this page.
    • All taxes, customs fees, and other additional costs for international orders are the responsibility of the customer.  Acoustic Remedy Cases does not research this information, so please do not inquire

Does my instrument need humidification?

OF COURSE!!  It is essential to humidify all wooden instruments. In fact, lack of humidity is the number one cause of all instrument repairs. 

What are the symptoms of a dry instrument?

  • Warped top (bowed or cupped)
  • Neck bow
  • Change in tone of instrument
  • Sharp fret ends
  • String action too low/notes buzzing
  • Cracking of the neck and/or body
  • Lifted bridge
  • Finish checks, cracks, or “orange peeling”

How do I use the ClimaStand?

  1. Put the Two-Way Humidificationpackets inside the included mesh pouches and place onto the wooden packet holders in each corner of the ClimaStand
  2. Place your guitar in the hanger
  3. Latch the door
  4. When the Two-Way Humidification packets become stiff replace them with a fresh set (packets last approximately 2-4 months).

How long does it take for the Humidipaks to bring levels to equilibrium?

If your guitar has not been previously humidified and/or is showing signs of lack of humidity, the packets will dispense at an increased rate due to the fact that the instrument is in a dry condition and will soak up the moisture it desperately needs to reach equilibrium.  Research has shown that a properly humidified acoustic guitar holds about 8-10 grams of water.  To restore a dry guitar to the proper level can take 30-60 grams of water/vapor.  The wood and interior of the ClimaStand are “seasoned” at our facility and should be at equilibrium when it arrives.  If your guitar was properly humidified before it was placed in the ClimaStand, equilibrium will be reached within 1-2 days.  If your guitar is not properly humidified before placing it in the ClimaStand it will take longer to come to equilibrium, on average 2-4 days.

How long will the packets last?

On average, the Two-Way Humidification packets have a lifespan of 2-4 months depending on several variables listed below.  As long as you are cognizant of these factors, we anticipate your packets will last the average lifespan.

You may experience months where the packets last longer or shorter based on these variables:


Fall/Winter:   in many regions humidity levels have their greatest effect on instruments during these months.  Most residential heating systems drive the RH inside your home to dangerously low levels for instruments. The Two-Way Humidification packets may dispense quicker as a strong demand is put on the packets to bring levels to equilibrium and maintain the 45-50% RH inside the ClimaStand.  

Spring/Summer:  as ambient atmospheric humidity levels increase, so does the lifespan of the packets, which may be 4-6 months or perhaps longer. 


Desert/High Mountain Environments:  extreme low humidity conditions are prevalent at higher elevations where the air is thinner and temperatures are typically cooler and in desert climates.  These climates will result in lower humidity levels and the packet lifespan may mirror the fall/winter estimates. 

Sub-Tropical Regions:   humidity levels are elevated and warmer temperatures are normal driving up the RH.  These factors will increase the duration of the packets.

You will get the most life from the Two-Way Humidification packets by constant use of the product and starting with a properly humidified instrument. 

*Remember, when playing your instrument keep the Two-Way Humidification packets in the ClimaStand with the door securely fastened and secured to maximize packet life*

What other factors should I consider?

In addition to using the Two-Way Humidification System you should also consider the following:

  •  Attempt to maintain a consistent temperature in the room where your ClimaStand is located. Anywhere the range of 70-74 degrees Fahrenheit is ideal. The Caliber IV hygrometer featured in each ClimaStand will record the high/low temperatures for your reference.
  •  Place ClimaStands away from direct sources of heating, air conditioning, or sunlight if possible.

What if I want to cancel my order?

There are several factors to consider if you want to cancel your order after payment.  

Below are several scenarios for refunds:

  • If the case hasn't shipped at the time of cancellation, there is a 10% restocking fee
  • If the case has already shipped at the time of cancellation, there is a 15% restocking fee  and you must pay for return shipping via FedEx Ground
  • All custom orders require a 50% down payment at time of purchase and we will retain the full down payment if the order is cancelled at anytime during the process
  • We reserve the right to change the terms of our refund policy at anytime